Ace Hardware of South Pasadena

Found what I needed to carve my Halloween 🎃 Pumpkin…looks like the store is Christmas themed already 😎

Excellent experience once again. On October 5th, 2023, i purchased a 7/8" hole saw with the purpose of cutting into Abs plastic for a project. I finally had time to use it today, and it didn't work for me. It ruined my project and had to purchase a new sheet of ABS. However, i had thrown away my receipt in the trash as i didn't think i would need it. I have other Ace hardware branded hole saws that i have used on plastic and have worked flawlessly with this 7/8" being the only exception. Thankfully, i was able to get assisted by a very polite associate named Susan. She was able to find my purchase without the receipt by using my phone number that is linked to my Ace rewards card. I am thankful to her for helping me today. With that look up, i was able to make a return for the hole saw, and i was able to purchase two different styles of hole cutters to see which one will work best for me. I will be keeping both. Thank you, Susan, for making my experience stress free. Associates like you are the reason i keep returning to Ace Hardware for my project needs.

Absolutely garbabe customer service! Called multiple times only to be put on hold for over 10 min. even called from 2 lines at once and they have no problem picking up initially but will leave you on hold until you hang up. And you could hear them pick up the phone every now and then just to put you back on hold.

When I can’t find it at the big box store this is my go to for hard to find hardware items. Helpful staff who will assist you to find what you need. That being said, it is quite pricey so plan to pay 20-30 percent more for your shopping experience. Love that it’s not a warehouse, but a retail store geared for customer service. Not just a hardware store, they also have pet, patio and garden items.

This place is a huge ACE Hardware. Super clean and organized. The staff was very friendly and helpful. I bought a giant Craftsman tool chest. The guys loaded it in my truck with no problems. So the strange thing was, it was $100 more in store than online. Never sure why that is. He told me just buy it online, get the good price and he'll get the tool chest ready for loading. I did that, got the good price and everything went smoothly. Great job.